Elana Maria DeBease

RUN RUN RUN!!! They are so sweet and attentive BEFORE you sign, but the second you become a resident, you are as good as dead to the leasing office. I am due to move out on April 1st and have never looked forward to anything more. The leasing office never responds unless you are relentless. It is October 9th as I'm typing this and I have not had a functioning washer and dryer since the FIRST WEEK OF MAY. I have put in countless work orders and promised over and over again that I would receive a new washer/dryer unit. I finally received a new washer and dryer last week, and conveniently, they were missing a part. As of today, October 9th, still no FUNCTIONING washer and dryer. On top of all of this, I've been trying to get a mold infestation issue remediated for WEEKS. It's gotten so bad that today when I walked into my bathroom there was a literal mushroom growing out of my wall. I've been getting increasingly more and more sick as I've lived here and have now developed respiratory issues. In case you're wondering, yes that is mold growing on THREE different vents in the photos. They haven't even offered to relocate me, and maintenance confirmed TWICE that the mold stems from the utility closet which houses the HVAC unit which essentially just tells me that I'm having spores blown all around my apartment day in and day out. In July, I was overcharged for parking. I contacted the office multiple times to have it resolved but heard nothing. I ended up being charged a late fee ON TOP OF the parking overcharge and despite my efforts, was never refunded. However, I do feel it necessary to note: I adore the maintenance staff. They are doing their absolute best given the circumstances, and I want it to fully reflect that my bad review has nothing to do with them. I've held off on writing this review solely due to the kindness I received on behalf of the maintenance team. If the rest of the community cared for the residents even a FRACTION of the amount that the maintenance team does, then I wouldn't be in this disastrous and DANGEROUS mess.