Erin Marx

Dont do it, it's a below standard community with a good sales team. When we were moving in, Grant had mentioned an "ammenity" called luxer. What he didn't tell us is that it's mandatory to get packages delivered to it or to get mail delivery off location- the whole move in process was super rushed so that was our bad on not checking in on a salespersons claims. Fast forward to moving in, I get an invoice from the service luxur for $50 so I cancel it because I wasn't aware we had to use the service since (obviously) it was something swept under the rug during the selling phase. After canceling, I'm made aware that it's mandatory (which makes sense, there's a decent amount of hidden fees here that nobody's upfront with you about even when you ask before you move in). We get the account set back up (through the OFFICE mind you), but it's made in my boyfriends name because since mine was cancelled, I'm paying for the account and on it as a notification, I requested an account and it was sent to my boyfriend. Then, on and off for weeks, packages only sometimes give us notification and we're usually left alone in the dark on them or just have to file a claim about delivery. Now, according to Grant, this is my fault. I'm being difficult because the office set up the account in my boyfriends name after not telling us the service was never actually optional if you have packages delivered, but we have gotten no notification of packages in my boyfriends name as well. And it's so frustrating trying to get this fixed it's crazy, like we literally just want our mail. I requested an account in my name months ago and now it's my fault.