Monica R.

We have lived here for over 5 months and while this place is in a beautiful setting and somewhat well maintained by the maintenance staff, the property managers onsite are mainly unresponsive to residents after you move in and are continuously changing their policy on charges to residents. Examples include: trying to charge residents for outside parking after being told outside parking at the signing of the lease was free, trying to charge fees to residents that store bikes behind their (paid for) garage parking spot even after being told this was okay when signing the lease, and the most absurd charge is for "valet trash" (this is in addition to the city trash charges). The buildings don't have trash chutes in each building, so instead they have decided to leave an ugly brown bin outside of each door and charge $40/month for trash service from the brown bin. Note that the brown bin does not include recycling (the majority of most people's trash), so you still have to walk down to the trash room to take out recycling. On top of the valet trash charge, you also have to pay a city charge for the trash picked up in the trash room, this charge is anywhere from $60-$70/month. We are a small (two person family) who travels and is frequently away with minimal trash that has a monthly trash bill of $110 a month. In addition, since this a variable charge, this charge has somehow increased by 53% since we moved in. Watch out for the extra charges not explained during your tour of the building prior to moving in and the potential for them to try to add more charges on due to a change in policy that wasn't communicated to residents. Don't expect much help from the onsite management staff once you move in. We have to send a minimum of 3 emails to get one response on any particular inquiry and usually with an unsatisfactory response.