We moved in about 3 months ago in order to get away from SF city living. While the area is gorgeous and our neighbors seem very friendly we have had issue after issue with our apartment. To start off there were certain apartment hunting websites that claimed this complex had AC. The day we moved in we were told that isn't the case, even though there is an AC control on the wall with a "cool" setting. I took a screenshot and passed along to management. We spoke with management and they were very willing to look to correct the mistake with the online site, but we left a comfortable apartment and decided to pay a rather large rent with the anticipation that this was a feature. In addition to that in the 3 months we have been here we've had to request maintenance about 10 times. A lot of these requests have been for the same issues, mainly windows break off their hinges and our Dryer never dry's anything. During my wife's walkthrough of the apartment she specifically asked about the noise level to which we were told it has never been a problem. That is not the case. We can hear our neighbors walking above us, dogs barking, construction all day right next door and when doors slam shut they rattle the building. This makes for very long days in a Post COVID world where we are working from home for a good portion of the week. I spoke with management about all of these concerns and they most they could offer me was the ability to move into another apartment unit within the same complex as it became available. That being said the apartments that became available were about a thousand dollars more in rent. We've been trying to be good sports for this entire experience. As mentioned above our neighbors are very nice, everyone tries to be as courteous as possible and the area is beautiful. The maintenance staff is responsive, professional and considerate. However, even with all of that, the apartment was in very poor shape moving into it and I feel like it was misleading having sites claim there was AC in the complex. We agree to pay a high rent premium with the understanding that there are certain standards of living attached to it and so far we have not experienced those standards.