Super disappointed with our move-out experience-- such a scam designed to hold onto our $500 security deposit! Despite paying for the Prism move-out cleaning service and not leaving the apartment with damages, we were presented with a >$1,000 bill for "additional cleaning"-- almost $500 and more than $100 for countertop and fridge stains which should've been simply wiped off as part of the move-out cleaning service package. We were also charged almost $500 for mysterious "paint touchups". When we tried to dispute this charges, we were given indirect responses, not addressing our concerns. So ridiculous!!