It's a shame that this place has the best maintenance staff and well kept property, but the management/company doesn't care about their tenants least a bit. Most of office staff are very polite, professional and they follow the rules to the letter. You'll be disappointed though if you're hoping for common sense judgement or effort to make your life easier, let alone sympathy. One best example is non-smoking policy of this community. When you move in the message is "we'll enforce if we are made aware". When they are actually aware of such violation of lease terms, best effort on their part is to send out paper notifications. Checking on the lease terms revealed that the landlord CAN take any measures including eviction, but at the same time they are NOT OBLIGATED to do anything. So you can only blame yourself for not reading the fine print.