I recently visited Royal Crest Estates with my girlfriend to view several units since we are planning to move due to several conflicts with our current landlord. My girlfriend had lived here several years ago by herself before we started dating and had nothing bad to say about her experience. Upon arriving we met with someone in the rental office who seemed distracted and disinterested in helping us. She began our tour by showing us the club house which was seriously worn and out of date. The woman from the rental office gave us some brief information regarding the apartment complex it's perks, fees, etc and then explained she only had two units currently available for $1,350 each. When I inquired about the other units they were currently advertising for as much as $300 less she informed me she had no idea what I was talking about and this was all that was available and that she wasn't responsible for updating their website or advertisements. We then inquired about what units she might have coming available in the next month or two and she brushed us off saying that she wouldn't know for another several weeks and that units rent fast so we shouldn't wait. She then took us on a tour of a model unit which included her standing by the door in silence as we wandered around the apartment alone. I will say overall that the unit did appear to be nice by the few minutes I had to assess it but the demeanor and customer service skills of the rental agent left alot to be desired and made me question what future experiences there would be like. My girlfriend and I ultimately decided to look else where as we are trying to save money and the price they were asking was more than we wanted to spend. We did view Appleton Square later the same day in Methuen, and had a great experience with Michelle who was friendly, informative and helpful. In addition the units and the complex were nicer, less expensive with fewer fees, and included washer/dryer in unit and are significantly closer to 495. Plus parking is included! Needless to say we were much happier with our experience there and wound up going with one of their units.