So I applied here a few weeks ago, and was given a virtual tour with the leasing consultant Tina Kotsifakis. After I had the tour etc, I submitted an application a few days later with a $500 holding fee. I emailed tina advising her that I submitted an application but never received a response back from her. I called the main office number, received no answer, even after leaving several messages. I went back to my emails and I remembered I had an email from Jon who works at Royal Crest who was the only one who helped me and went above and beyond to answer any questions or concerns. I did not get approve for the apartment so I was told my $500 deposit will be refunded. Today is 5/26/22, and I am still waiting on my refund which was given to them 2 weeks ago and should have been released back into my account by now. Again I had called the leasing office, sent emails to their main emails which always came back as failed for some reason and I was responding to the email that they would email from. I finally spoke to Vanessa today who stated there was no record of my application and didn't see no deposit etc. I emailed her my receipts, my application, the denial letters, all the documents that proved I applied and left a deposit. I now wait to see if she will actually be responding back with a status, but I will be making an appearance at the leasing office because it seems like they like to play games. I've mention this issue to other people who had applied previously and they all had similar situation especially dealing with Tina who seems racist and is of no help what so ever. Not sure why she still working there. If you do decide to apply please ask and look for Jon he is the only one that will help you and answer any questions you may have, anybody else will be like talking to a wall. I'm glad my application got denied because if they are like this with prospective residents, customers imagine living there and having to deal with them. I will be filing a complaint to corporate as well and with my bank if I don't get proof that my money has been refunded!!!!!!!!!!!!!