I am disappointed that my previous review got filtered. All I got to say is you will be charged a huge amount of money during your move-out from Royal Crest. To Carol: I sent you a mail as well as a message here on yelp, and did not get any response. I am pasting the same message here. Kindly look into this. Hoping to get a positive reply. Hi Carol, thanks for your immediate response. I did get a call from the manager, but I was not satisfied by her response. She said we haven't even moved out yet, but we had our move out on Monday(7th April,2014), and my husband traveled all the way from Oregon just for the move out. Its was 3 days since our move-out and she didn't have an updated record, which is very disappointing. We were charged saying the counter top was burnt but I am very sure it was not. We had a sheet layer on the counter top, so I am very sure it was not burnt. I have heard many of my friends say they were charged for the same reason during the move out. We were charged for the paint, saying the paint color did not match. But we were asked to paint the walls by one of the service persons working at the Royal crest and it was he who told us where to get the paint and what color to get. Now we end up paying the money for that. We had our move out scheduled at 11.30 am, but the guy calls up and says we had scheduled it at 9 and he won't be available at 11.30. We were very happy during our initial days at Royal Crest and we even recommended it for 2 of our friends and now we regret doing that. I hope you will look into this and give us a positive reply. Thank you so much in advance. Thanks, Varshnya