I lived in this complex for more than 4 years. The service from the office for the last 2 years has been poor. Difficult to get somebody at the office since the complex does not have enough personnel to attend to the residents. The location and maintenance of the grounds are OK. I complained to the maintenance guy (twice) about a counter crack that started developing on my kitchen sink. Unfortunately, I did not do it " in writing". When I was moving out, the complex charged me the replacement of the counter at $5800. They said that the crack was caused by "misuse" from heating the counter with a heavy object. I am an architect. I know that there can be various reasons why crack develops ( bad installation, earthquake movement, settlement of the bldg., etc.). I offered to bring an independent expert to assess the cause of the crack. They never responded to my suggestion. They went ahead and replaced the counter and sent me the bill. I did not stroke the counter. I brought a counter installer who ratified that the crack was not developed by a stroke. Also, It is much easier to charge the tenant than deal with their property insurance to file a claim. It is an abuse. I found out later, that I was not the only one with this issue but more renters were charged the full cost of counter replacement.