Awful service, community is shut down or broke most of the time. Here is a email and response received when I complained about the poor conditions I've been a resident for almost 2 years. I'm writing due to my continuing disappointment from the community amenities here at sSaybrooke point apartments. All of the outdoor amenities are continually shut down or when open they are non operational. I have spoken to other residents who feel the same way. I pay a premium in rent, for these amenities, as there are other apartments cheaper that have the same four floor plan as I have for cheaper. I feel I am being taken advantage of at this point. How many people live in this community? We have three grills yet only one is open and that one is non operational half the time I want to use it. They gym is not available. And there are never any equipment outside as was stated in a email some time back. With the amount that is contracted in the lease for rent, which I am expected to pay, I'm not being given any value for it. The fire pits that are suppose to be for residents are still non operational even though they can easily be socially distanced. I feel there is a failure on management to ensure we are getting our value for the high monthly rent. At this point I would like a rent reduction as I am not receiving any of the "perks" of living in this community. I don't feel any of this is unreasonable and should be accommodated. I hope to hear back regarding this email. This was the response which was obviously a cut and paste job... Thank you for reaching out. We are following the Santa Clara county guidelines in regards to our amenities. Now that we are in the Orange Tier, amenities are opening back up; some have been for a bit. There is a reservation app called Picktime that is being used by the residents. Camyll is back in the office tomorrow and can resend you the link and share the updated hours of the amenities. Matthew Josef Regional Manager | Bay Area and Seattle Cell: 657.269.7135 Susan never reached out, they just respond to give the appearance of wanting to help. This place has the worst service... it's a joke