Negatives Let me start by saying Ive lived here for 3 years now and each year has gotten worse. I used to love it...now I hate it. This is why I am giving 2 stars, instead of just one. There used to be a different Manager. I think her name was Trish or something like that. She was very friendly, bubbly, and just overall nice. The New Manager is HORRIBLE. I don't understand how she, or the rest of the staff, still have jobs. Numerous times I walked into the front office for a package and the manager has looked up at me, looked back at whatever she was working on, and continued to do her work as though I had never walked in. I was then left standing there awkwardly until one of the other girls in the office finally comes to help me. Once I do get someone to help me, they are so unorganized that they often tell me they don't even have my package. After showing them the slip reading "left in front office," they somehow miraculously find my package. I have even had to go home, print out a tracking confirmation reading signed by (whatever the girls name in the front office is), and bring it back to show as proof for them to put enough effort into finding my package in their unorganized closets. I say closets because Ive watched them go back and forth through numerous rooms looking for packages. The office doors read "Office Hours Monday thru Friday 9:00-6:00." I had ordered a package that was apparently left in the front office for me. 4 days in a row I arrive at 5:40 to pick up my package to find the office locked and dark, with all shutters closed. On the 5th day I showed up at 5:35 to once again attempt to retrieve my package. This time there were still lights on, a couple girls sitting on the lounge area chairs right in front of the door and one of the office employees walking around. I tried the doors only to find them locked. I looked at the door which read closed at 6, looked at my phone which read 5:35, and then at the girls inside. They loked right over at me then turned back around as if no one was even standing there. I again had to leave without my package. Now, besides the horrible staff and manager... You have to pay for a second parking which has increased each year i've lived here and is now $35 a month charge. my rent has drastically increased each year. I started here at 1299 a month and my rent is now $1540 a month and will most likely go up at the end of this lease with absolutely nothing changing to my existing residence. You would think after 3 loyal years of living here you would get some sort of break...dont expect it. Notices left at the door used to be nice and friendly left by the previous staff. They are now left almost once a week of "don'ts", "NOs", and "or else" letters. Now for POSITIVES: Located close to everything. Oakridge mall, freeways, Lucky shopping center, school, etc are all right next to you. There is a decent school and neighborhood area to walk or bike in. Just dont go in certain parts near playa del ray. These are low income and can sometimes be a little sketchy...especially at night. There are two entrances..One exiting onto Steinbeck drive by the school, and another exiting right into the Lucky shopping mall. This is great to take quick trips to the grocery store or anything else in the lot. It is an easy short walk from almost anywhere in the complex. The complex is gated most of the time. Occasionally, someone will break one of the automatic vehicle gates, brake a side pedestrian entrance door, or even bend the bars enough to squeeze through. They usually fix these problems but will sometimes take a while. I don't really want to say anything bad about the maintenance staff because they are extremely nice and friendly giving waves and saying hellos as they pass by. The complex is dog friendly and provides bags and garbages as disposal stations. This is great and the only new good thing I've seen happen over the past 3 years. Some owners dont pick up after their own and this is a good incentive. Pool and Gym areas are nice. Landscaping is kept up nicely. In the end, This place used to be great. It has gone straight downhill with the management change. So, if you can look past rent going up every year and a horrible management and staff, this place is great. Besides that, try and find something better. I would sacrifice living quality to get rid of the rude staffe at this point.