Jacey Jarrell

I lived at this complex for 13 months, and upon giving 30 days notice to vacate, rather than the requested 60 days, I am now being charged over $2000 (two thousand) in move-out fees. I was sure this was an error when I received the notice. I reviewed our lease to find that the moveout fee policy is written out in a very deceitful way: "Resident pays Landlord an amount equal to one day of Short Term Renewal Rent for each day of the 60-day notice period that extends beyond the Lease End Date" What is further frustrating is that the notice to renew was only sent to one of the two residents living in the unit. The email that it was sent to is the one that I requested, prior to moving in, be changed because I do not check or get notifications to that inbox. My request was ignored, and then important notices were sent to that email, which seems very suspicious to me. A major concern, and in hindsight a red flag, is that I was initially guaranteed a unit on the first floor. 6 weeks prior to our move-in date, I was sent a lease for a first floor unit, which I and all other parties, including the property manager signed. This was a legally binding contract (which I have maintained a copy of), broken by the leasing company. 12 days prior to move-in, I received notice that the previous tenant revoked their notice to move out, so the unit was no longer available, nor were any other first floor units. Luckily for us, this request was made for convenience since we have a pet. Had I required this due to a disability, we would have been left scrambling to find a home with less than 2 weeks notice. Lastly, I would like to state that the maintenance team was entirely uncommunicative and entered our home on several occasions without notice. The first occasion, we were not home, did not receive any notification (no email, text, or call) regarding the maintenance team's need to enter our home. Even in (especially, actually) the case of emergency, I would like to be notified of entry to my home. The only reason that we were even made aware of their entry is that the other resident of the home received notice from the smart rent app that a staff member manually opened the door. I have a dog that does not take well to strangers entering the home. Thankfully, there was no incident that occurred. This very well could have ended in legal action towards me, and the loss of my pet, had she aggressed towards the maintenance team due to their negligence. I will further add that at this time, I was 10 minutes from home and could have come by to mitigate the situation. Another incident occurred when I put in a maintenance request, specified a date/time when the home would be empty, and to please notify me if this time did not work. Without any notice, maintenance was knocking on my door at an inconvenient time prior to my requested date. Between the outrageous move-out fees, irresponsible (and illegal) handling of our initial signed lease, and the lack of communication from the "come-as-they-please" maintenance team, I do NOT recommend this community as a place to live.