Edit: to discuss management Susan's previous "nice" comment as they do that's positive: Oh I definitely have Luxer's contact information. I grew up with the Internet I know how to Google someone's information. Also Luxer has an app where you can contact them. Contacting Luxer was was never the issue. The issue was where's my stuff. When the lockers break half the time what's the point when you have to go there on business hours anyways to get a staff member to unlock it with the special code. One time the whole system completely broke and your stuff was just locked away and no one could get a package for two days. The matter of lockers constantly breaking and losing packages or drivers not even using the luxer system while shenandoah crossing makes you buy a membership for so what is the point. Sometimes delivery drivers will just throw your package on the floor and you have to walk around the mail room That was literally covered in packages reading peoples names and addresses to hope you find that you find your package, not even joking 100% literal. Nor did they discuss any of the extra fees and things they do they just jack up your rent that is 100% not true. For one thing with a bunch of trash removal fees there's not even valet trash pick up. The only truly renovated thing is the management every few months. There are so many problems after 6months. The staff will graciously help you solve all the problems but eventually you just get tired of problems. The Luxer lockers are 50/50 gamble to get your package. Melissa is great. Everything else....yikes!