My husband and I have been living here since last Aug of 2018. The leasing office staff members are always helpful and informative. Even with noisy neighbors who live below us, and with the police always in and out of our building, we still enjoyed living here. Last week so the week of May1, 2019, two maintenance man came to check if anything was leaking in my apt bc the first floor was leaking water and so they checked all the other floors and something from my ac was leaking all the way to the first floor. So they came and left , and later that day the asian maintenance man called me to tell me a repair man will be coming to my place around 9-11am. I said ok. All till then was good. The next day comes I waited until 11am no one shows up. At 11:05 I about to leave for a rehearsals and the man shows up and I told him why are you guys late. I have to leave. He shows me his phone and says its still 11am. They check my ac and before he leaves he says they will back another day so i should lock my dog up in a room- first the problem with this was he didnt tell me when they will be back, secondly I dont feel comfortable leaving my dog locked up for a long period of time and who is he to tell me to lock my dog up. Till then they were very unprofessional about making a apt with the tenant. Even when we request a maintenance service repair we put in our preferred date and time for the repair And give them consent to come in our apt: Yesterday, 5/08/2019 , the man said he called and I didnt pick up. I checked my phone and saw I had a missed call, he called me 5min prior to them arriving to my apt.I was trying to put my dog on her lease when The maintenance man told me to go in my room and lock my dog up. First of all, he was out of line telling me what to do with my dog. Most people with common manners dont come with out a 24hr notice-any notice and do not say those things. At this point I was already frustrated. Anyways I let them come in and check the ac. He said they will be back later today. What was i suppose to wait all day for them? I told the man to call/text me before. FYI I am a violinist so I have really bright ears. When I was about to get in the shower I heard someone put in the passcode opening my door and my dog started barking, I was really scared. When my dog started barking they closed the door back. I get out and check the door and it was the maintenance man Carlos and the repair people. THEY DIDN'T EVEN Bother knocking before they opened my door without my consent. The maintenance manager Carlos said it was a emergency so they had to come in. That is nonsense. They opened the door and closed it because my dog started barking And then they were just trying to save themselves from this situation. The other maintenance man earlier said he would call or text. Before they Come again later today so them saying they opened my door bc it was a emergency was bs. Plus if it was a emergency they didnt do anything about it since last week. At this moment I was so scared, shocked and so frustrated. I asked the maintenance why did you open my door and Asked why didnt you guys call before or knock and the man said "hey are you going to let me talk" . I told him that i was going to let the leasing office know. And he said "GO AHEAD. We are not going to fix it, and you have to pay for it."" I closed the door and went to the leasing office. I talked to Francis, she is always helpful and friendly. I was just so frustrated and scared that I bursted into tears. I pay for my dog rent, I paid the dog deposit. I don't feel safe anymore and feel like my privacy was extremely violated. If i get into more detail about how unprofessional the maintenance people were I can.