I lived here from summer 2015 to summer 2016. It was sort of a mixed bag, but the bad was pretty bad. First, I'll start off with the biggest thing: the ceiling in our bedroom buckled and nearly collapsed. My fiancee was on the bed in the bedroom when she heard a loud noise, looked up, and saw a crack the entire width of the ceiling, with one side of the crack maybe 6-12 inches lower than the other side, with a visible gap and clearly sagging. A bit more and the whole thing would have collapsed. We immediately told the office staff, who sent over the off-duty maintenance tech (this was at about 8pm). Apparently, this wasn't a big enough issue to involve the supervisor until the next morning, so the temporary solution was to prop up the roof with a long 2x4. Needless to say, we didn't sleep in the bedroom that night. When the supervisor came in the next morning, his first reaction was (direct-quote): "Oh s**t". They had to bring contractors in, who took a few days to repair not only the bedroom ceiling, but the living room as well. They determined that the ceiling was attached to the structure incorrectly (using nails instead of screws). They also said the office should send someone to look at the ceiling in the den, which may have the same problem. No one came. The response by Shenandoah to this was poor. There was no offer from the office to put us up in a hotel until the night before the repairs were complete (took about 4 days - for most of that time, we were sleeping on the floor). When I talked to management, I was kicked up to the regional manager, who initially offered no compensation, claiming they did a good job fixing the issue and there was no way for them to know about this ahead of time. She also said something to me like, "I don't know if you've lived in any apartment communities before," - I'm 24, and I have - "but sometimes things happen." When I told her that the problems with the ceiling were visible even before it collapsed (the contractors pointed it out to us), she said she would get back to me. A week later, she contacted me to offer me...$98. She calculated out 4 days-worth of rent and divided by 2 to get this number. There was no apology and no additional effort to make the situation better. I don't even care about the money so much as being treated as if this isn't a big deal. The safety of the place you sleep should be a guarantee when living at an apartment, period. And my confidence that they inspected other apartments for this issue is about 0. So that was the worst thing. However, there are other issues. When it came time to renew our lease, the offer was a ~13% increase. 13%, on top on required parking fees! Another issue we had was bugs, specifically silverfish. We saw them maybe once a week. We put in requests for pest control a couple of times, but it didn't help. We still had this issue at move-out. Office staff communication was another issue. One example is the tennis court, which is supposed to have 24-hour lighting. When we moved in, only one light was working, and after a while, that one also conked out. We asked the office staff about it, and were told "It should be fixed in a week". Two weeks later, we came back, same response. The lights didn't end up getting fixed for a few months. If the staff doesn't know, fine, but at least go find out instead of making something up (BTW, the lights were out again when we moved out). I do have some other issues, but most of them are minor - eg, thin walls. Despite that, there are some positives to living here. There are a lot of families, so if you have a family, it may be good for you. Certain areas of the community have nice landscaping, and it's clear they spend money on this. The location is also good, right off Lee Hwy, especially given the price (although see the about price increases, above). If you ignore the other complaints, it was a pretty average experience, but those other issues are what drove me to give 1 star.