Jordan W.

I wish I had read the reviews on yelp and apartment review websites before signing my lease here because unfortunately everything the bad reviews state are 100% true, especially in regards to the dishonesty of the management. I lived here for 7 months. I was drawn by its low price, good location, and an updated apartment. During my occupancy I was pretty pleased with the complex minus some minor irritants: -Thin walls and cheap construction = you can hear everything -Cheap flimsy cabinets -Kids play in the parking lot climbing on top of cars (...yes you read that right) -Having to pay $20/month for unreserved, uncovered parking -20% rent increase at the time of renewal The potential rent increase caused me to find somewhere better, however, the moveout process is where Shenandoah showed their true colors. Upon moveout day, nobody from the complex showed up to do my scheduled moveout inspection. When I went to the office to inquire where the inspector was, I was informed he wasn't in that day and I could go ahead and move out without inspection. Weary of not being present when an inspection was done, I demanded for someone to do a walkthrough in my presence before I moved out and one of the managers agreed to do the walkthrough with me. During the inspection, she commented on the excellent condition my apartment was in and how it looked as if no one had ever lived there. She then informed me the inspection would have to be done by the normal inspector upon his return, but it was of her opinion I shouldn't be charged for any repairs/touch ups and wrote that on my inspection sheet and gave me a copy. I moved out, satisfied that I would be getting my deposit back. Much to my surprise a month later I received a deposit check with $110 charge for "Miscellaneous touch up painting." This obviously conflicted with what had been communicated during my moveout inspection. I called the apartment to inquire, however, couldn't get a straight answer as to what had to be painted. I was directed to call Aimco, the community's corporate owner to get this resolved. After 3 weeks of phone calls and restating my case, I finally demanded proof as to what was painted or I would be taking the property to small claims court as I had HD Video and photos of my apartment on the day of moveout that would corroborate these touch up charges were most likely bogus. Corporate finally decided to refund the charges after the complex couldn't produce anything to back up what was painted. The management here are scheisters. If you read any review on this property, most likely it will touch on bogus charges and outrageous fees. This place is not worth the cheap rent because in the end, they will steal any savings from you at move out.