Only Melissa is very friendly, helpful and efficient (that is one star for). However the moving-out experience was terrible, they charged me $280 for painting and $100 for general cleaning. When I requested the invoice and picture of before-and-after, they only sent me the painting invoice which turned out $250. They cheated. After charging another ~$200 for the water/sewer/trash, I have to pay another ~$50 without getting any deposit back. Can you believe that water/sewer/trash fee is $200 for two months ($100 per month)? Living in single home won't have that expensive utility fee. Besides, there is no grace period for the rent at all, if you pay at 00:01 am on the 2nd day of the month, you have to pay $75 late fee. And their manger Tara never replied your emails. I would like any potential resident to hesitate before you sign the lease.