Kathleen L.

Oh my goodness. THE. WORST. I moved out over 8 months ago and I still have not received part of my deposit back. I actually terminated my lease early. Not because they sucked- but they did. Pretty standard fare of suckiness- management isn't great but you get what you pay for and the apartments aren't that bad... BUT... their left hand doesn't talk to their right hand which is so frustrating. Management on site screwed up and double charged us the early term fee and the final rent. I paid it all 2 months prior to moving out because they were converting to electronic payments and I didn't want to sign up for just a month so I gave them a huge check, that they cashed. Then a month after moving out we got a HUGE bill. I called the corporate folks who deal with the processing and 4 reps (2 left the company) and 8 months later I'm still nowhere. They've "pushed" my file back down to the community to confirm and it's still "processing". I've finally resorted to calling the community to push this along because I'm actually owed money back (which is amazing since their move out cleaning fees are outrageous) and am still no where. Now I'm stuck calling their corporate leasing line trying to get someone that will help me... maybe before my 1 year anniversary of moving out I'll get some resolution. ::fingers crossed:: I guess if you are going to live here, don't count on managment, and for god's sake DO NOT MOVE OUT BEFORE YOUR LEASE ENDS.