I have been living here for the past 12 years and I can say that things has changed a lot. The staff is extremely rude to me and my guests. You are treated very poorly and with disrespect. I tried to go to the pool on my ONLY day off which it was a Sunday at 7pm when there was nobody there and the security didnt let me in because I didn't have my amenities card on me which i showed to him a picture of it and also the app from the building showing that I AM a resident , and trust me I pay a lot of money for this place. The security insulted me and my husband causing a huge scene on the pool. Now how can a resident that pays rent for the past 12 years NOT be allowed at the pool when there was NOBODY there? I understand that there are rules but its not acceptable that they dont let a resident use the amenities when we pay for it. Staff is always rude with guests and even with residents, I see people arguing with staff everday. Im tired of complaining about it and nothing gets resolved. I deeply regret signing the lease for another year. But one little advice, if you are looking to move here DONT, or you can prepare yourself that you will be angry and disrespected and the management DOES NOT care for you whatsoever. I reported all of this to management and I never got a reply. Nothing. Its a shame because the only good thing about this building is the view , its not even the building itself. I cant WAIT to move out. Sincerely, Fernanda