Worst service from any building ever received in 35 years. Do not move here, this is an extremely high theft area and not safe for anyone, especially families. There have been 10 or more motorcycles stolen from the property just recently with no officers patrolling. The community manager, Saide, is extremely rude. The last manager was extremely rude. When I moved in I was promised the cuts in the porch paint would be fixed. I had to call for 4 months to get this repaired and felt lied to, conned, and taken advantage of. I pay my rent on time for 4 years. It will be like pulling tweth to get Southgate to do anything other than spend energy to collect rent. They will never try to offer concern or help or do anything that can make your experience better. Made moving so complicated and Markeeta on staff asked me to go to the bank at the beginning of pandemic, also to stores to get ink to print financial statements. Took 2 months to move from 1 unit to another unit next door, waiting on Saide, the community manager to return calls or email or anything. After all the trouble they gave me and no response for 2 months Saide said, "then why do you live here." That sums up the terrible service this building offers. It starts and stops with that attitude. They treat you like absolute trash. My $30,000 motorcycle was stolen from the parking deck with a lock and alarm. Saide never came and helped or apologized or offered any help or concern or comfort. She only told the worker on the phone to not show me the footage because allegedly "the police told her not to show me" I was there with the police as he viewed the footage next to me and he said I could see it but had to listen to what the building said. This is an obvious first point of interest for the 3 detectives in 3 cities helping with my stolen motorcycle case. When I asked the security gaurd by us while we were waitibg for the police if he was working and saw anything, he just walked away and walked down the hallway while I was talking to him. You will be treated like trash in this apartment complex. The workers are cold and absolutely no concern will be given to help you more than a stranger walking on the street. There have been 10 motorcycles stolen here recently. I confronted the officer working the wekeend shift and he said he never had heard of any stolen here as he sat on the couch in the lobby watching videos on his phone as he has for 4 years. I told him my $30k Ducati was just stolen, he said he had not heard of it. I told him he should get off his phone and he should be walking the psrking kit and block and recording suspicious activity and watching motorcycle spotters and protecting people in the parking lot. Anyone walking by a motorcycle theft accidentally could be shot just so the criminals can get away, yet the officer is on his phone, security was in the lobby talking to the front desk the day after it happened. Noone does anything to help and this has become a high target on West Avenue for motorcycle theft according to a police officer patrolling the area... there is an open door for criminals because Southgate is not addressing the situation and not adding a parking gate to the resident area, one gate which is often broken or removed for days or weeks at a time leaves the entire 5 floor parking deck exposed to criminals. The walls are paper thin. You can whisper through your bedroom to your neighbor. The construction is terrible. For the rent price being asked the wall should be any level of soundproof, but they have literally no soundproofing measures or thickness. I put in more than 40 noise complaints on my neighbor running a business out of his apartment next door. I sent recordings of music at all quiet hours, 2am 3am 4am 4:30am 1am 11pm over and over of music and subwoofers and heels clicking on the floor next to my apartment and down the hall for 8 months. There would be 5 to 20 people in and out all night. Management never did anything. I sent recordings and emails and called for almost a year. They only told me to call the police, so I did, and they never did anything. The degenerate left because he ran out of money and stopped paying his lease. My $180 shoes were stolen from my porch on the top floor. There is a video camera. Management never showed the video footage of the camera to me and noone followed up or helped or apoligized or showed any concern. You are treated like an animal by these people. The community staff and management will not lift 1 finger to help you with anything that is not related to paying them rent- just remember that statement if you are still determined to move in. Eventually, you will experience and understand this statement. I live on the top floor for about 4 years and now pay $2200 base rent, +parking +trash+water+utilities. It will cost you thousands to move between apartments in this facility. Negative 100 out of 5 stars.