Sam G.

I was a resident of Southgate Towers from October 2015 until June 2016. All I can say is make sure you get everything in writing before signing your lease. There are so many hidden fees, I was told that it would be better for me to get a 7 month lease and extend for one month because the price would be better. It took over a hundred e-mails trying to get them to e-mail me back and confirm to me what they had promised. I kept e-mailing them and getting no response so I would go by the office and they would say "hey we got your e-mail and everything is ok". but never respond to me in writing. The management is very deceptive. My carpet was damaged when I moved in and they tried to charge me for a new carpet when I moved out in June. Finally they agreed to give me my deposit back for the carpet only after threatening to sue them. I received my deposit 3 months later in September. Imagine if I had owed them money for three months... I received an e-mail from Elizabeth saying I was charged a late fee and my parking was being cancelled while I was on vacation. Apparently the original woman working there Saide was automatically debiting my credit card every month and since she was no longer working there Elizabeth let me know it was my fault. That garage is a joke anyways. the gate was broken for 6 of the 8 months that I lived there and people were parking for free while I was paying for two spots every month. The service requests are a joke. they want you to submit a request through their online portal. So I would submit a request and then hear nothing for days, then I would go to the office and ask if they could fix the problem and I was told to file a service request. After letting them know I had already filed a request on their portal they would start the work. This happened every single time I tried to submit a service request! They are extremely overpriced for apartments without a private balcony. Do yourself a favor and read the reviews most of the people who live there hate it. It could be a great building but its being very poorly managed. Also on Easter weekend on a Friday night my patio furniture was stolen overnight from the 15th floor and I had to file a police report. The southgate security couldn't do anything they watched their tapes but only have cameras in the elevators and the front door. I was told that the chairs that were stolen had to be in the building because they didn't see anyone leaving on the camera. No other solutions were given there was nothing else they were willing to do.