Ryan Glisson

My partner and our two dogs had a wonderful 3 years at Southgate Towers. Management was good to us and we thoroughly loved our apartment in Miami Beach. Chris, Jennifer, Daniel and Kevin were all so welcoming and my nightly talks after work with Kevin really made the place feel like home. Last year I was offered a job out of state and in order to take the position we had to move immediately. We technically still had two months left with zero intentions of breaking our lease at Southgate. The plan was to continue paying rent for the remaining two months, then when that time was up we would simply not renew our lease. Went down to the office to share the news with Chris, Daniel and Jennifer. It was discussed that since we were not breaking our lease, nothing needed to be done. The office advised us to simply not accept the lease renewal offers. As for parking, we were told to cancel in writing, which we sent an email right there on the spot standing next to Daniel. Everyone was sad to see us go...it nearly brought tears to my eyes. Seriously, nothing but good memories from our time at Southgate...but alas the future was calling and I had to make the move. Moved out in late June of 2023, our lease was through August 2023. We paid to have our apartment professionally cleaned which took place in mid July 2023 (after our move, we were out of state at this time). Everyone at Southgate was aware as they had to create temporary elevator codes and let the cleaning company in our apartment. Cleaning company sent us pictures and the place looked better than it did when we moved in aside from some wear on the rather cheap carpet. We were never a day late with rent in the 3 years living at Southgate. In August of 2023, we were granted an extension on our final payment. The next contact was from the Colorado office stating that we owe $15,000 from our move out along with pictures of a different and very messy unit. As shocked as I was to receive this, I patiently tried to get some resolution to this matter. There seemed to be a major disconnect between the Colorado and Miami Beach offices and I went back and forth for months trying to get someone to explain these charges to me in an understandable way. The file the CO office sent over was line item after line item listing terms that didn't even make sense...all amounting to nearly $15,000. After some back and forth, they sent my "debt" to collections. Collections are aggressively claiming I broke my lease and didn't give notice which is where all the fees incurred from...making no mention of the line items etc. Reminder, never broke the lease...just did not renew. I don't know off the top of my head at the time of writing this review, but we owed Southgate somewhere around $3,500 give or take. Not $15,000!!! The long of it is though...when Gumenick Properties ran Southgate...the place was spectacular. I can't possibly imagine a scenario where they would hit me with a mysterious $15k move out bill. The building sold to Air Properties out of Denver in 2022...and that's when things noticeably changed. I won't get into all of the details as I feel other reviews adequately cover those issues. With all this being said, I'm not sure what kind of scammy practices they have going on in the Air Communities office out in Colorado...but it's certainly not the homely atmosphere created by Gumenick and their curated team. Now I have a $15,000 hit on my credit with collections playing hard ball attempting to twist fine print to their advantage. What a way to end 3 great years at Southgate 🙁