1) After a 2AM break-in to my apartment (and bedroom, where I was sleeping. The intruder was stoned), management neither followed up nor called the police! 2) The new management company (2017) negated the arrangements I had made with the previous (Dranoff) company. They charged $1800 in penalties and made no attempt to reach the previous management for proof of my previous arrangements. They added a $250/month charge for storage, even though my original contract said no storage charge. I spent many hours on the phone with their corporate headquarters, who deferred to the local management, who said that only the local manager had authorization and discretion. Avoid at all costs.