Chelsea B.

Updating to reflect my thoughts after trying to finish the move out process. What. A. Freaking. Nightmare. I will never recommend this place to anyone. As I said in my original review I needed to move out due to work relocation, so my saintly mom helped out in squaring away everything that needed to be taken care of at Calhoun since I physically could not be there. The people who work in this leasing office are (mostly) unqualified to assist in the simplest of tasks and they are excruciatingly rude on top of it all. For starters - I asked that my parking space not be removed from my account so that my mom would be able to park there while she was at my unit that I would continue to have possession of until Sept 14th. A couple weeks after I left, my mom shows up & someone's in my parking spot. She goes to the office and after slew of confusion of why the parking spot was even removed from my account (after I explicitly told the "agent" multiple, multiple times that I would continue to pay for it) - turns out "oops, it was removed, I'm not sure what happened". So they offer another spot - someone's in it. Another spot - someone's in it. This happens THREE TIMES before they finally figure it out and get a spot my mom can use. Every time my mom went in there to notify them that the spot was again not available, they were rude. Ok, I get it, you don't want to waste your time mapping out/finding a parking spot every couple days and it's also an inconvenience for you - MAYBE you shouldn't have removed it from my account in the first place and the problem wouldn't exist. Fast forward to move out date - I confirm with someone in the Denver Amico office that someone will meet my mom around 11am to do a walk-thru and hand over keys. My mom takes personal time off from her job to get to this appointment and NO ONE helps her for FOURTY-FIVE MINUTES. A scheduled appointment, 45 minutes late, zero explanation or apologies. She gets more attitude from the lovely ladies in the office and the run around on who's going to do the walk-thru. A maintenance guy finally does the walk-thru with my mom and she said he was the nicest guy - so props to you, maintenance man. They were always super nice & liked my cat, so that's one decent thing. Another two weeks later, I get a call from the same Amico properties office based here in Denver that there's a balance on my account! What?! I paid my Sept rent & handed over my keys, no one said anything about outstanding balance since the appointment. So, since the guy who called only has limited access to my account and can't tell me what the actual balance is for, he tells me to call the property. I call, get put on hold while they try and transfer me to the property manager. No answer, so I was given her direct line to call and talk to Marcie. No answer on her line, I left her a message asking her to call me as soon as possible so talk about what the balance is. I have YET to hear back from ANYONE on what this is. I'm not paying it just for funsies, so I'll let it sit there until someone can get it together and call me back. What a lovely property.