I entered three requests. Two needed to be dealt with quickly. I had no heat and my kitchen floor had flooded from the dishwasher. I did not receive a response, and called in an emergency request about the dishwasher. A week went by, and I had not been contacted about my other two requests. I entered them again, and called in another emergency for the heat. Everything was ultimately resolved, but it took way too long. There is no excuse for I over a week without a response.