Bottom line upfront: DO NOT MOVE-IN unless, you have lots of patience. I wanted to set the record straight because I did not know why the 5-star review should sit at the top place in the history for The Bluffs at Pacifica. It seems to me that the review provided in October 2010 coincides (too much) with a wave of false reviews provided/purchased in another website (apartmentratings). This review in question could be part of an advertising/propaganda campaign by the managing staff of the property to revamp their business. Please take note of the temporal-relationship between all of the "great reviews" that they received in October 2010! Is it not suspicious that: 1) they all occurred within a month? 2) they are all "GREAT?" 3) they are all from recent "tenants?" The reviewer(s) have slightly changed the writing style to conceal their managerial tactics but if you read into the reviews, you will see that it is still an used-car-salesman's pitch. The property is very good looking and the location is great. However, the bad reviews and complaints regarding the poor professionalism and customer service provided by the staff that lives and works in the property are mostly TRUE. From my own personal experience, I can say that the TAKE-HOME-MESSAGE is that the physical property is good but the staff and their customer service is terrible.