The five-star reviews based solely on a leasing agent's competence or the architecture have zero to do with actually living here. Since the new owners took over in September 2023, quality of life at the Elm has dramatically declined from a five-star to a two-star experience. Since that time, the list of amenities has gradually been whittled down in the name of maximizing profit. All landlords want to maximize profits, but what I don't understand is why AIR Communities thinks nickel and diming residents and reducing amenities that cost very little to the building -- angering people and motivating residents to break leases or not renew -- is the way to do that. Can you imagine suddenly having to pay a ridiculous $75 a year just to receive your packages? Sure, you can opt to skip the fee, but then they just leave your packages dumped out in the open for anyone to walk away with. In the past, package lockers were free, as they are in most buildings. Now, residents are angry, but hey the landlord is a few thousand dollars richer. Other profit-maximizing changes made since September: they eliminated the community printer (really, how much does that cost?); management and leasing have set up shop in the common areas instead of in their designated offices (now sitting empty), reducing the spaces for residents; cut the schedule for the cleaning crews, so the building is often filthy for days (particularly after snowstorms); even eliminated the free coffee in the afternoons. Free coffee is not a big deal, but people really liked it and it costs very little. But their getting rid of it should give you insight into their mentality. Profits first, residents whatever. Security has gone downhill too. The front doors are often broken; the concierges are now ad hoc, with no relationship with residents so that we're all just a mass of nameless people; the front desk is often unmanned; delivery people wander the building at will. As many reviewers have pointed out, the building has serious water and flooding problems in the East tower. So why did I give the Elm two stars instead of one? Things that I still like: the location is great. The building design is great. The furnishings in the common spaces (thanks to the previous owners/managers) remain lovely, though I wonder how this crew will keep them maintained. A couple of the ad hoc concierges are nice and actually seem to care about customer service. Maintenance requests are usually promptly answered. And the day-to-day manager, Chase, is a nice person and responsive. His corporate overlords, however, stink.