The Elm was great when Bozzuto was managing, but has since been acquired by AIR Communities who is by far one of the worst property management companies I've had to deal with. Management has no change management skills and are extremely unprofessional with their communications. Their emails always have a rude and condescending tone. I'd like to see them try to speak to me in person the same way they communicate via comms. They do not answer or accept phone calls, they don't respond to emails, but one thing they will do is hangout in the common spaces to "work" and prevent the residents from using the spaces that we pay for. They have offices, they just choose not to use them and when asked if we can use their empty offices they have the audacity to say yes, but with an hourly fee. Let's be so serious here. AIR is extremely cheap and tries nickel and dime residents for every little thing that should be included in a luxury building. They refuse to even pay for a printer service we had with Bozzuto... are we really that down bad, AIR? 24/7 concierge is never at the front desk-- sure they have additional responsibilities, but a competent management company would realize they need additional headcount and have two people working at a time. For some reason the first thing they implemented following the acquisition was informing us that we'd be charged for utilizing the package system, Luxor. Although it's ironic that our packages are never even checked in anymore, so we're expected to pay for a service they can't manage. I haven't spoken with a single resident who is happy with AIR and would strongly advise you rent elsewhere as this property is no longer worth the price. There is always dog pee throughout and around the building so it always smells terrible, dog park on the 30th floor is disgusting, constant false fire alarms, double charging for utilities, building leaks in common spaces, pipe bursts in apartments that have occurred multiple times now resulting in flooding, elevators are always down and people keep getting stuck in them-- sometime they even drop while in them, endless construction noise, etc. etc. etc. All of the good reviews were from when Bozzuto was managing the property and if they are recent are likely paid because there's surely no way they'd get them otherwise.