Terrible experience with leasing agent Kiara, but then looking at reviews from residents, it sounds like we dodged a bullet. Started off great, she advocated for us to get a great deal on the unit we were interested in, she got us a last minute showing of the unit, she was responsive, we did the tour, the unit wasn't available until August, we saw a unit that has "some similarities", we clearly voiced our interest in the unit but were waiting to hear back from her on when the current tenant was available to let us see the actual unit we would be renting. After that, she went MIA with very inconsistent communication, even though we told her that we were working with a tight timeline and needed to make a call on our current lease that week. After scheduling a visit in the middle of the day on a weekday after we requested evening or weekend, we still made arrangements to make it work with our day jobs but she calls last minute to say someone else already put in a deposit and was approved? up til this day (3-4 weeks later), we're still waiting for her to "get home in about an hour and text you info about other units and offers available". Very unprofessional and I'm glad it didn't work out after all.