The first time we came to tour the building was in May, and we absolutely loved what we saw, but more so, the lady that was giving us the tour (totally forgot her name), she made us fall in love with the building. I scheduled the second tour for today through the chat, I let them know that I was coming with my ESA dog, which they told me was absolutely fine. When we arrived, a woman named Jazmin greeted us with no smile, no emotions. At first, I hoped that maybe the first impression was wrong but oh no. Pretty much the first thing she told us was "Pittbulls are not allowed in the building" -??. Even after showing the chat, where it was previously stated that it's ok for me to bring my dog in, I got "We don't want to bother the existing residents' dogs" - excuse me? It made me so angry, because my dog is everything to me, and for someone to say that she would bother others was extremely disrespectful. So I wasn't allowed on the tour, only my boyfriend. Jazmin, if you are reading this, you need to work on your costumer service skills, because the attitude we received definitely turned us off, which sucks because I was in love with the building and apartments. The Elm, your leasing office agents are your direct representation, and if your future residents get treated like "sorry you don't belong here", there's something you should work on as a team. Jazmin also said that I would need to submit a special form for my ESA dog through the portal, which would be a no issue for me, but she couldn't even state what would be the difference between the document that my therapist provided vs. The Elm's form. Also, when I was chatting with someone on the phone, I specifically mentioned what spaces I am interested in, when we arrived Jazmin knew nothing about it, so maybe for the future it could be beneficial for both parties if the leasing agent could know what apartments to show when people arrive. Unfortunately, very disappointed, I was really looking forward to move in.