You can never get ahold of anyone if there's an issue (maintenance aside). I also was given a written document that I'd received a month rent free due to the unit I chose, which I didn't get. They also put in writing what you'll be charged monthly, but it seems to always be hundreds over the original agreement amount. I have in written texts/agreements what I should have been charged for my 7 month lease and it's WAY more. They just take it out of your account without accountability. They call you call you email you 100x about your renewal but if you have questions about your lease you can't call anyone. You have to put in a request then it takes 3 business days to get a response. Ridiculous, if I could get the same person or someone competent on the phone to help me I wouldn't be here leaving this review. regardless of how bad my experience has been. The building also smells like a fart, don't you dare get a package shipped here worth anything. It will end up on the ground out front or across the street at 7 springs apartments.