------- Update: apparently the UPS issues has been there for almost half a year (basically you won't get any of your large packages delivered by UPS). Many people had tried to contact Hana to solve this problem, but she would either ignore the email or blaming UPS, without actually trying to solve the issue. All they wanted is the management team send a formal email to authorize the UPS delivery person use the package room. I do not understand how difficult it can be. Every time I wanted to purchase anything, I had to double check what carrier the merchant is using and ask my friends to receive the package for me if the merchant is using UPS. I strongly advise anyone considering moving to this apartment complex in the fall to take these issues into consideration.... not to mention the roaches problem, ridiculously high utility fee every month from conservice (for 2b, it is over $200 each month, plus about $100 electricity and internet) ------- You will never get your UPS packages if you choose to live here... the management team is not responsive and they won't help you to resolve the issue even this has been lasted for two months and affected many people. Many of us tried to reach out to the management team, but they would just pretend that was the first time they heard about it and take forever to actually take actions...Basically you just have to accept the fact that UPS will never deliver your packages if you are a resident here. You will either need to drive to 19148 for pickup or wait for them to send it back to sender.