Laura Parker

I lived here for 2 years-no one should rent at this apartment complex. Air Communities Property Management The property management company as a whole is dysfunctional and incompetent. Their leases are vague and obscure-they don't list out the charges you will be paying each month, so they add new ones whenever they want without providing notice to residents, and when you ask them to explain the constantly changing charges, they are unable to. The property manager, Krissy, is incredibly unprofessional and rude. She will lie to you to make you go away and raise her voice at you as soon as you ask questions or bring up a concern. If there is an issue (constantly barking dogs, unreasonably noisy residents, smoking, someone having a restricted breed dog) management won't move to fix the issue in any way. Multiple residents consistently break lease policies, but management would rather continue to collect monthly rent than evict someone and have another open unit. They price gouge existing residents with rent increases when their lease comes up for renewal, charging existing residents $400+ more per month than the price they offer new residents. When you bring this up with management, they tell you to "move units" and will not lower your price hike. Amenities Due to lack of regular maintenance, the pool has turned green on multiple occasions. Recently, without any notice to the residents, they reduced the pool chair count on the pool deck from over 30 chairs to just 12, so now on the weekends if you go down to the pool, it is very likely you won't have anywhere to sit. The floor of the motion studio is covered in dust, hair, and bugs, to the point where it's not comfortable to bring your own yoga mat and lay it down on the dirty floor. The dog park is constantly filled with large dogs that are not allowed to be in the complex due to breed restrictions, and always emanates a strong urine smell whenever you get near it. Apartment The apartments themselves are shoddily build and already falling apart. The hollow, thin walls allow sound to travel multiple floors up and down. People talking in the apartment next door or in the hallway sound like they're screaming in your living room. You can hear people walking below and above you at all hours of the night (it sounds like stomping), and the noise of people opening and closing the multiple doors in their apartment is a constant pounding sound. If you share a wall with a baby, you'll be woken up at all hours of the day and night. The same goes for if there is a barking dog within 2-3 apartments surrounding you. Wiping the walls with a soft towel and water strips the primer and drywall right off the wall. Mold is a huge problem in all the apartments. It's between the floorboards, in the tile backsplash, and throughout the grout in the bathroom. Pest control has been inconsistent, so all the apartment building stairwells, hallways, and units have been overrun by silverfish bugs and ants. The Community When the apartment first opened, the residents were working professionals and retirees-now the community is a frat house, with groups of college kids who have parent co-signers in order to qualify to live here. As a result, they're constantly throwing parties, driving loud cars, and have a blatant disregard for the other residents. There are no security cameras in the complex, and as a result multiple bicycles, electric bikes, and vehicles have been stolen out of this gated community. Even so, management refuses to add security cameras throughout the complex. The responses provided to each google review about contacting the ICanHelp email for assistance are from the property management corporate office in Colorado. When you send an inquiry to them, they simply tell you they have forwarded your concern to your onsite property manager. The job titles in the signatures of the ICanHelp email are for corporate "Reputation Management," so again, the property management company would rather try to preserve their online image than actually care for their residents.