Y. Chen

July 3 update: I received a call from the building today stating that the charge is fair and will not be removed. It's hard to believe how condescending and arrogant the management team is. This has been a terrible experience. Avoid this building! -------------------------------------------------------------------------- My first Google review ever. Recently had a negative experience when moving out. Despite spending many hours cleaning the room, the move-out team charged me a $160+ cleaning fee. After I sent over 30 pictures I took as evidence of the cleaned room, someone from the team replied, "You were charged a cleaning fee because the apartment was not cleaned to our standards. We require the apartment to be professionally cleaned and sanitized upon move-out." This is unjustified, as their standards may exceed what normal people can reasonably achieve. I'm attaching some of the pictures for others here to judge.