Terrible at communicating and unethical when it comes to refunding you your money; $1000 security deposit non-refundable if you let them know 2 days after accepted application that you are no longer interested. Apparently to them, an apartment held/unlisted for 1 business day has incurred them $1000 in expenses. Many other tenants have complained about their scummy behavior in stealing your money, not to mention the complaints from other review sites regarding cockroaches. Disgusting. Rent anywhere but here. Awful website, sub-optimal representatives like Cindy who do not have your best interests. 0/10 experience.