RUN, RUN, RUN as fast as you can from the Sterling Apartments Homes. I honestly do not know where to begin because it has been the most unpleasant and upsetting experience. My daughter, a college student, moved into a 2 bedroom apartment in August of 2022. When it was time to renew the lease for 2023, her father and I decided to go with a one-bedroom apartment. Management approached her and asked her what they could do for her to stay in the same apartment. The renewal process for a one-bedroom unit was less than ideal and an extremely upsetting and stressful experience. I still can not believe that the leasing manager Wayne brought my daughter to his own bedroom apartment because according to him there were no other "available" apartments for showing. During the tour, he made inappropriate misogynistic comments. In June, I donated a kidney to my son, and 10 days after the surgery I personally went to speak to Cindy because she had ghosted my daughter and was not returning any of her e-mails. She brought me to Wayne, and as I started my conversation with him, I was interrupted by him and started yelling at me to stop talking. At that point, I walked away and my decision was made. Any e-mails in regard to maintenance issues or to schedule a walk-through time and date were completely ignored. We moved out 2 days ago, and they did not make the moving out process any easier. We were told to just leave the keys in the apartment. I called Patrick, the building manager, and left a voice message to express my concerns about not doing a walk-through. I also shared that another tenant was moving in who had not booked the elevator which made our movers run two hours late and as a result, my scheduled cleaning crew could not wait because of the delay. I got a call from Wayne. I expressed my frustration with the move and the lack of professionalism within management. I told him that I would be back in the morning with a new cleaning crew. He offered to do a walk-through, but after what had transpired I was not comfortable. He completely dismissed my needs because when I got there the next morning, the code had already been changed. I realized later that someone had come to the apartment and had already taken photographs. I was able to talk to Patrick the following day and we came to a compromise. Patrick was very professional and helpful. Be aware, that there is a hidden painting fee of $500 and a cleaning fee of $150. Do not expect to get your security deposit back. Except for Patrick and the front desk staff, Cindy and Wayne are extremely unprofessional and simply do not care about the tenant's needs. I am appalled that after paying the Sterling 54,000 we were treated in such an inhumane manner. One star is too many!!! Do yourself a favor and don't step a foot in that building.