The administrative processes around my move was frustrating. I am still owed my deposit since my move out in May '22. They mismanaged my package that I dropped off with them to be picked up by carrier. The overall move-in and -out processes and communication was disorganized. Adding to the poor experience was their mismanagement of Obligo, otherwise a good service but poorly managed both by the apartment management and by the company itself. Essentially, the apartment claims that my deposit was applied to move in charges but all move in related charges were waived as result of a promotion. Later when I moved out, Obligo reached out and asked me to pay a separate deposit payment because Obligo claimed that the apartment charged them separately therefore I owed Obligo as well. In sum, I paid deposits twice.