A rat was found in my apartment. To make the situation worse, the lady at the concierge desk behaved extremely rudely with me when I asked her to expedite the situation and ask the maintenance person to come immediately/asap. When I said that you have only raised a normal complaint in your system but not mentioned to the maintenance person that it's an emergency she said "you didn't hear what I said". And then she proceeded to say "you're giving me attitude". This kind of behaviour is very unexpected. Why would I not raise concern about something like this? And how can she talk to a tenant like this? Of course management would take no action against this lady. This was not the first time she was rude to me. I dunno the reason- maybe because I'm quiet, maybe because I'm a South Asian, maybe because I was nervous walking around for the first few months as an international student in a new place? Who knows.