While the conceriege staff is nice and helpful, their bosses/admin are impersonal and next to impossible to get a hold of. If you have a problem that needs to fixed, expect the best case scenario to receive a very delayed response vs. refusal to acknowledge or help. I should've been tipped off when I attempted to get a hold of rep to ask questions before renting here. I could not get a live person on the phone or via email on multiple attempts, but my application was approved within 10 mins of submission because they wanted a good reliable tenant with a good credit score. When mistakes are made with deliveries the refuse to acknowledge fault and provide trite impersonal email answers defusing any responsibility and leave you to pick up after their poor service and lying. I could go on about the issues with a high turnover place that caters to the younger crowd (recurrent fire alarms, frequent disruption of water and other services), but honestly the complete lack of customer service outside of the low level employees for an apartment owned by an out of state entity that views its customers as nothing more than a monthly check with no accountability should dissuade anyone from signing a lease with this apartment. Sure, it has a nice rooftop pool and has livable apartments, but I can't recommend living here at all based on how they treat you. Avoid and find other places, even if the rent is a little higher. - A current tenant.