Update: downgraded to one star. The management team is in over their head. The poor communication highlighted below is due to the fact that the property manager (William Lanni) is absentee so much that the regional manager (Patrick McGarry) has to respond to emails for him. FUN FACT: I learned more from the response to this review than I ever got from the management team here. It's still inadequate but thank you nameless comms staffer for doing what your property manager (William Lanni), community manager (Corey Tatarka), or regional manager (Patrick McGarry) could not. As an aside, it's not promising when your building's regional manager is asking you for advice on what to do. For what we pay to live here, I really expect someone on staff to know better than me, the tenant. I have seven AIR employees an email thread and we still can't figure out how to process packages. Simply put, we expect better for the price of this place. While I will continue to hold them accountable and fight for better management, prospective tenants should really consider options other than the Sterling. -- I've been here three months and management refuses to get a grasp on how packages are received. It takes days to find your delivery and yet they have the gall to charge you for the service. You will spend more time than you could ever imagine sorting their mail for them. This building is sketchy. They keep losing my power in the middle of the night and the AC is faulty at best. I recognize it's an older building but it's still shocking how much time you'll spend waiting for an elevator. For what we pay, I would not recommend this place in terms of quality. The location is convenient and the management company knows this. They know they'll get their money from you despite their bare bones efforts to run this place. Just know what you're getting into so you won't be surprised. Edit: With regards to Janet's response, I would like to point out that you are now the fifth employee of Air Communities to claim they are looking into these matters. Neither William Lanni, Corey Tatarka, Patrick McGarry, Bryan Nicholas, nor Kevin Mosher (essentially the entire management team between our building and the Philadelphia region) have bothered to get back to me. They ignore us and treat us like petulant children for expecting more from your overpriced property. So Janet, if you care, I suggest you start with reaching out to the people stated above to bring you up to speed. I sincerely hope your involvement lights a fire under their asses to clean up this mess. I won't be holding my breath but I hope you prove me wrong.