BEWARE OF FAKE 5 STAR REVIEWS RECENTLY POSTED Awful management, and thankful for it. We intended to renew our lease, but was offered rates FAR above where our unit was listing for new residents, which made no sense. When I inquired with management, they stated it was because how the prior lease was structured and they could not override it. I asked if I should simply submit a new lease application for the unit. Unfortunately for me, I asked this early on a Friday afternoon and management merely refused to respond until the following Tuesday. By that point, our apartment had been leased and no longer available to renew. This was a blessing, as our new apartment managed by Pearl Properties is so much nicer and the management actually cares about tenants. Issues faced while living in the Sterling: 1.Lack of transparency/honesty with management. I rarely receive responses. 2. Antiquated heating/cooling makes life here miserable during parts of the year 3.Deceitful cost marketing/transparency in fees. The $40 annual Luxor Fee was not disclosed when touring/prior to moving in. The $5/month "Energy Conservation Fee" is honestly a load of crap. Nothing about this building is energy efficient.The $5.25/month Service fee is ridiculous and provides no benefit to the resident. In all, there are $163 of annual fees that can easily be integrated with the rental cost to provide full transparency to the renter, but AIR chooses to instead pass these on after the fact. Nothing short of deceit. 4.The gym is (was) incredibly outdated; it may be one of the worst gyms I have seen in a Philadelphia luxury apartment complex. The treadmills have original iPod connection ports, which have not been used in nearly 10 years. Instead of putting money into the gym, we ended up with a pizza oven. Talk about poor capital allocation. 5. The printer had been removed from the tech lounge. This was a selling point when we moved in, and it was removed with no explanation. Corey noted in an email to the community that management was seeking a solution. When I followed up directly, Corey noted that there would be no replacement after all. This is called lying. 6. We were also told the front desk would no longer handle print jobs as it detracts from their duties. More often than not, they are on their personal phones. Honestly, I don't care about that in particular. I do however have a problem with being told they are "too busy" to deal with our one-off print requests and that is clearly not the reality. 7. The fire alarms go off too frequently and staff have not been able to quickly address them. 8. Outsiders (non-residents) have been able to make their way into the building on multiple occasions. I saw a homeless man tailgate into the building and rush into an elevator with a mother and her baby. 9. Lack of care/maintenance with the roof/pool. Umbrellas break constantly as staff do not take them down prior to storms 10. Pool usually lacks chlorine and is likely a hazard most of the time. 11. Grills did not have a timer anymore; gas can be left on and continue to leak into the area creating a significant risk 12. Cockroaches 13. A friend of ours toured the building after we recommended it. They asked Cindy about the concept of socialized utilities and Cindy responded "well, this may not be the place for you then". Needless to say, that was the last time we recommended someone to live here. 14. We were told not to leave any "large items" behind in our moveout as we would incur a fee. As instructed, we did not. However, management did not disclose that even small items would incur a $100 deduction from the security deposit. Another example of poor transparency. 15. When our final bill came, I pointed out to the manager at the time that we had been double billed for utilities. He could not follow the simple math I laid out, which was frustrating. Sure, the roof was cool and the $/sqft may be more favorable than other places in the city, but there are better apartments in Philly