So, first the good, the location is excellent and the rent and parking are quite affordable, especially for the area. The problem - the people who work here are absolutely terrible. First, when I booked the loading dock for my moving truck, they wrote down the wrong day and someone had it reserved. Instead of apologizing and trying to be helpful, the concierge said, "you must have said Tuesday since that is what she wrote down." Then, when I attempted to use the dryer in my unit, the start switch didn't work. I had a plane to catch, so had to hang all of my wet clothes in the showers. I filled out a service request and they left a note while I was away that they had to order a part. Then a few days later, a maintenance guy entered my unit without knocking (I had just come out of the shower and was not fully dressed) - I asked him to return on Monday. I heard nothing for a full week. Someone in management then contacted me to follow-up and I reported that they had not yet completed the job - then the same asshole who entered my unit without knocking comes up to yell at me that it was not their fault that they hadn't received the switch. I did not raise my voice to him, but he felt the need to scream and condescend to me. I have never been treated so poorly by a maintenance person in my life. Incredibly unprofessional!