Absolutely the worst experience I have ever had with any customer service organization. - Lied to about the floor plan (model) we were renting (not able to preview unit) - Enticed us to rent the one-car unit stating we had a dedicated parking spot next to our front door(supposedly justifying the same rent/mo as the 2-car units) . When occupied by others, leasing agent did a 180 and said it was not reserved. Since then, manager said she would get a reserved sign but it has been over 1-month without even a phone call. - Have had water in our basement for over 5 months and they have yet provided a fix. Major damage to personal belongings - Clothes washer spun grease all over our clothes and they won't pay for damages. - Concrete sidewalk at front door settled over 6" and is a major trip hazard - on their "to do" list for 9 months but have not completed. - Water intrusion at window causing damage to drywall - gooped spakle on it a left. Thankfully after 4 months, they sent a contractor in to make a best effort attempt. Do you like being promised the world just to get you to rent here? Then jump right in. Otherwise, please do yourself a favor and go rent from a slum lord. You will be much better off.