Brian Cosgrove

I initially reviewed the Tremont right as I had moved in. I was exceptionally happy with the move in process and how simple things were. Now that I signed the lease and have been moved in I see how things truly operate here within the building as well as with its management. After being here for two months I can tell you that my actual monthly rent (Except for water, power and electricity) are easily 15-20% higher than what the leasing office quoted me because of surprise fees. A couple examples: -While going through the terms of the lease both over Email and in person I was told that the only monthly utilities would be water, power...etc the basics. I was told specifically that their would be no surprise charges or fees as long as I didn't miss any payments. I now pay $30 dollars a month for trash and am told that it is a dynamic fee so it changes on a monthly basis, So who knows how much it will go up or down its their discretion. This was NEVER disclosed to me, which wouldn't be that bad if I hadn't asked multiple times about it. You also pay several different "Service fees" because they use several different portals to pay for a single months rent. -Another undisclosed fee that they show as an Amenity (You have to pay separately for) is the package system. Essentially you order a package and it is put into an electronic locker system that you access with a pass code. However, if the package isn't placed into the locker system for whatever reason and someone steals your packages (What happened to me) then they wont even go through the effort of pulling up the video to see who might have taken it. Even when you supply the evidence that the package was delivered at a specific time and date. I could keep going but it essentially dials down to poor management and bad business. I honestly thought Tremont would be a different situation considering the price point and how many open options there are on the market. I've been lied to and feel like I'm dealing with used car salesman. I would not recommend at all. Oh, and the elevator that we conveniently didn't use during the tour violently shakes and makes awful noises. When asked when it would be fixed I was told "Oh, its an easy fix, it will be taken car of soon." that was a month ago.