When we first moved in, the apartment was given to us in non-livable conditions (filthy and smelly). A crew was sent out during that first week to clean and paint after we complained. After a few months, we had decided to move out since the rent was so high, but then the (at that time) administrative manager offered to give us a good deal on a new "updated" unit. We accepted the offer and we ended up staying for one more year. While we proceeded to move into our new "updated" apartment there was a change in management. This is when the real issues started. Everything was a problem with them. Their "updated" units where falling apart and it always took a couple of requests, emails and calls for them to have any problem fixed. Also, during that year the pool and common areas were under renovation and took way longer to open than they had first told us (approximately 6 months longer). Then we decided it was time for us to move out and ever since, the entire experience has been very unpleasant. The manager was not interested in discussing any kind of agreement (knowing that it is very hard for people to move in the middle of December in Colorado). The day we had to turn in our keys, no one there was competent enough to receive them. I say this because the only person present at the office insisted she was unable to help. We could not do our final walk through (because the office personnel at the time of key turn in, insisted she did not have the authority to do this, and there was no one else available) and now we're waiting to see if we get our deposit back (even though we obviously left this "updated" unit much CLEANER than when we moved in). Since the office lady was unable to do a final walk through with us, we ended up having to send photos of our apartment to the office manager. We asked for the office lady (who had no clue of how to do any simple procedure) to give us a receipt or print out to prove the 2 sets of keys had been returned with a date and time stamp just to make sure that they couldn't try to say we never returned them or that something was missing. Instead, the lady LITERALLY made a photocopy of the keys and wrote the date on the copy. When we said that there was not mention of any apartment number (to make sure they didn't get confused for someone else's) she continued to make a copy OF the copy she just made (now showing 4 sets of keys instead of 2) to include the apartment information. Long story short we would NEVER recommend renting in this complex.