Neal Vickery

The real problem with Canterwood is the inept and often malicious management team. I have never lived in an apartment complex that treats residents as poorly as the staff at Canterwood. They treat every request as an inconvenience to them and attempt to fine residents as often as possible to increase revenues. I personally have been fined for losing a gym key, even though they were changing systems and the old key was worthless ($50). I've been fined for not having my dog on a leash, even though most residents seem to allow their well behaved dogs to walk off leash ($35). I had my car booted while displaying a completely valid permit but because the license plate tags had recently expired (its completely illegal for a parking company to attempt to enforce this law). They also charge to pay rent online as part of a "service charge" and often block out the e-check ($5 charge) so that you have to use a card ($40 charge) if you don't want to deal with their office staff. Maintenance is terrible. Absolutely and utterly inept, and at times confrontational. Several nagging problems with the apartment were never corrected even after 3 or 4 maintenance requests. They just show up and do the bare minimum to patch the issue and cop attitude if you question their methods. The sprinkler system has been making a loud 30 second interval chirping noise for more than six months (literally drives you insane until you learn to tone it out) and still does so despite repeated complaints. The apartments themselves are fine. They do have older appliances and cheaper remodeling. They have a nice floor plan and decent square footage. The plumbing has issues and many of the drains are slow, which maintenance (see above) does nothing to resolve. I have lived at several apartment complexes similar to this one and have never had problems like these or given negative review. I would advise anyone and everyone to find a different place live. Even if the initial visit is fairly positive the nagging problems will make you hate dealing with Canterwood.