Thank you for the community for reaching out - to be fair, I attempted communications in a variety of ways, I left messages specifically with the community, I sent and online request through the resident portal for someone to reach out to me via phone and called the air communities general number in order to obtain assistance. And it wasn't until I spoke with a fabulous employee named Bailey - that was easily able to address the issue in less than 5 minutes, why - did it take over a week of trying to address this to get a resolution. It's also unreasonable to expect that your tenants will know that someone is in the office every Wednesday 1) if they work and are never at the community during the day to see them present, 2) there is no sign in the resident lobby stating the available in- person hours and 3) if no notice was sent to the communities regarding available hours. Given the time frame in which I had to give notice, 30 days - and the fact that I had always been very happy living at this community, I had not prepared to even look for new places to rent - so I was then "stuck" signing a lease with the property. That being said - very rarely do I require assistance from the management team, and what I can say is the maintanence and grounds staff do an exceptional job and have always been speedy and helpful in addressing issues. In conclusion - it appears that the management of this property has severely declined since the previous manager left (Christy) who was fabulous, informative and really had the tenants best interest/comfort in mind.