This is my first review. Yes, people won't say anything until they have a NEGATIVE experience. That is very TRUE in social media era. First, congratulations for Villas of Pasadena Apartment Homes's customer relation team, you did a A plus TERRIBLE job! The ONLY thing they have done well is to send your e-mails every month(yes, more than one time) to ask you to pay you rent after you've paid it. They treat this method as a "warm reminder". However, when you really need them, for example, renew lease notice before 60 days reminder . They won't send you an email to make sure you know it because they are too busy!!! And they just sent you once letter like a renew offer which they know you won't open it. Even you open it, there is no space mentioning that there is a 60 days notice. The community manager is not friendly when you talk to her.It waste time and ruin your all day. She just followed her procedures and did not care there is a response or not. Customer's own interest? None of her business. Sh is a trained-well collecting money machine. Anyway, for all the potential tenant, PAY ATTENTION! They have 60 days notice before you move out in the lease and they won't remind you. (Or remind you after one month passed) In this case, you have to pay the month-to-month rate(Quite Expensive) extra 60 days money to them no matter your lease end earlier. If you have chance, find a better home. We deserve better than that. ************************************************ (I just found their marketing team updated a 3 star review in order to make their 1 star review out of sight) See? They do not care you.