I'm perplexed by the negative reviews. I've lived here for six months and it's typical apartment living. No granite countertops, valet, or anything else fancy. The apartments themselves are very "white" - white walls, white bathroom, white carpet... So that's probably a downside, but you can paint the walls so long as they're back to boring white when you leave. I haven't experienced any vandalism or unhelpful staff. I got a kitten and emailed Cheryll right away and she was very accomodating to my work schedule and left the pet addendum taped to my door. Ok, so it sounds a little like she could not have cared less, but I let her know in advance. Also, I needed the batteries replaced in the thermostat and it was fixed quickly and to my satisfaction! I don't live facing the courtyard so I can't comment on noise coming from there, but overall I find it a very quite community. You can hear your neighbors sometimes, but only if they're being really loud (or have a small child). I recommend at least looking at this apartment complex even if you don't sign.